Job Description
Job Title: Senior UX Researcher / Research Lead
Position Type: Contract-to-Hire (6+ Months)
Location: Fully Remote
Interview Process: 3 Rounds
About the Role Join a forward-thinking organization leading innovative digital experiences and enterprise AI solutions. As a UX Researcher, you will be at the forefront of shaping strategic decisions that influence products, services, and operational excellence. This is an exceptional opportunity to establish and scale a research function, working alongside cross-disciplinary teams to embed human insight into enterprise-level strategies and customer experiences.
You will design and execute complex, multi-method research programs to uncover customer, employee, and operational insights that drive impactful decisions. In this role, you will lead a growing research team, develop standards for responsible and accessible research, and partner closely with senior stakeholders to turn findings into clear, actionable recommendations. Your work will directly influence high-priority initiatives across client platforms and enterprise AI projects.
Key Responsibilities - Design and execute qualitative and quantitative research programs to drive strategic product and operational decisions.
- Lead and mentor a growing team of researchers while establishing best practices and standards for research excellence.
- Partner with executive leadership and cross-functional teams to translate complex insights into actionable strategies.
- Ensure research methodologies adhere to privacy, accessibility, research ethics, and responsible AI practices.
Required Qualifications - Experience: 8+ years in UX, design, or customer research, with a proven track record of building or scaling research functions.
- Methodology Expertise: Deep knowledge of qualitative and quantitative research methods tailored to complex enterprise platforms.
- Leadership: Proven ability to lead research teams, set standards, manage external research vendors, and foster an inclusive culture.
- Strategic Thinking: Strong capability to align research insights directly with product, service, and enterprise strategies.
- Communication: Exceptional skills in presenting complex data to executive audiences and cross-functional partners.
- Education: Bachelor's degree in HCI, Psychology, Anthropology, Design, or a related field.
- Compliance & Ethics: Working knowledge of research ethics, data privacy, accessibility, and responsible AI practices.
Preferred Qualifications - Advanced degree (Master's or Ph.D.) in HCI, Behavioral Science, or a related discipline.
- Experience conducting research on AI-enabled, conversational, predictive, or automated user experiences.
- Background in operational sectors such as facilities management, workforce technology, or real estate.
- Experience unifying research, market intelligence, product analytics, and operational data into cohesive insight systems.
How to Apply This is your chance to lead transformative research initiatives that make a real difference. Apply today to join a pioneering team shaping the future of digital experiences!
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TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
Job Tags
Contract work, Local area, Remote work